Terry Golesworthy
Terry Golesworthy
based brands company customers online
Customers increasingly make assumptions on a company and its brands based on the online experience.
growing performers respect revenue top
It is interesting to see the growing correlation between the top performers in the CRI (customer respect index) to the top revenue performers,
customers door front looking online site web
The Web site is now the front door for most companies; online customers are looking for an interactive relationship, something new for many companies,
across continues general increased industry major privacy respect slightly standard terms
The general standard of privacy across the whole industry has actually increased slightly in terms of respect for the customer's privacy. Responsiveness continues to be major issue.