Terry Golesworthy
Terry Golesworthy
customers door front looking online site web
The Web site is now the front door for most companies; online customers are looking for an interactive relationship, something new for many companies,
growing performers respect revenue top
It is interesting to see the growing correlation between the top performers in the CRI (customer respect index) to the top revenue performers,
across continues general increased industry major privacy respect slightly standard terms
The general standard of privacy across the whole industry has actually increased slightly in terms of respect for the customer's privacy. Responsiveness continues to be major issue.
based brands company customers online
Customers increasingly make assumptions on a company and its brands based on the online experience.
believe buy customers dollars information personal sites trust web
Customers buy from Web sites that they trust and where they believe their dollars and, just as key, their personal information is safest.