Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
activity aim clear defined directly include life plans relate system terms value
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone... The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
ask help solve
Let us ask our suppliers to come and help us to solve our problems.
learn stay
If you stay in this world, you will never learn another one.
management prevailing requires style system undergo understand view
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
ignorance paying penalty
There is a penalty for ignorance. We are paying through the nose.
american-scientist mistakes system telling worker
When a system is stable, telling the worker about mistakes is only tampering.
american-scientist expanding manager
Any manager can do well in an expanding market.
american-scientist emphasis
The emphasis should be on why we do a job.
american-scientist fear whenever wrong
Whenever there is fear, you will get wrong figures.
american-scientist define exactly
You can not define being exactly on time.
american-scientist
It is not enough to do your best; you must know what to do, and then do your best.
american-scientist necessary survival
It is not necessary to change. Survival is not mandatory.
american-scientist anyone asks chance work
All anyone asks for is a chance to work with pride.
american-scientist average fifty percent seventy worker
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.