Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
action american-scientist behavior rational reactive reflex requires
Rational behavior requires theory. Reactive behavior requires only reflex action.
american-scientist define exactly
You can not define being exactly on time.
american-scientist fear whenever wrong
Whenever there is fear, you will get wrong figures.
american-scientist emphasis
The emphasis should be on why we do a job.
american-scientist expanding manager
Any manager can do well in an expanding market.
american-scientist mistakes system telling worker
When a system is stable, telling the worker about mistakes is only tampering.
ignorance paying penalty
There is a penalty for ignorance. We are paying through the nose.
quality
You can not inspect quality into the product; it is already there.
ask help solve
Let us ask our suppliers to come and help us to solve our problems.
causes common confusing special
Confusing common causes with special causes will only make things worse.
Off we go to the . . . Milky Way!
aim choice clearly matter possible
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
learn stay
If you stay in this world, you will never learn another one.
experience wrong
Does experience help? NO! Not if we are doing the wrong things.