Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
american-scientist emphasis
The emphasis should be on why we do a job.
american-scientist fear whenever wrong
Whenever there is fear, you will get wrong figures.
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You can not define being exactly on time.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
american-scientist
It is not enough to do your best; you must know what to do, and then do your best.
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It is not necessary to change. Survival is not mandatory.
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If you can't describe what you are doing as a process, you don't know what you're doing.
innovation producer
Innovation comes from the producer -- not from the customer.
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All anyone asks for is a chance to work with pride.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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If you do not know how to ask the right question, you discover nothing.
knowledge lack
Lack of knowledge . . . that is the problem.
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The result of long-term relationships is better and better quality, and lower and lower costs.