Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
management prevailing requires style system undergo understand view
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
american-scientist mistakes system telling worker
When a system is stable, telling the worker about mistakes is only tampering.
accomplish aim components network system together
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
activity aim clear defined directly include life plans relate system terms value
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone... The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
causes common confusing management results special
Management by results is confusing special causes with common causes.
happen instant
It does not happen all at once. There is no instant pudding.
outcome work
We should work on our process, not the outcome of our processes.
lower relationships result
The result of long-term relationships is better and better quality, and lower and lower costs.
knowledge lack
Lack of knowledge . . . that is the problem.
american-scientist ask discover
If you do not know how to ask the right question, you discover nothing.
american-scientist average fifty percent seventy worker
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
boast bring business customers profit project repeat
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
american-scientist anyone asks chance work
All anyone asks for is a chance to work with pride.
innovation producer
Innovation comes from the producer -- not from the customer.