Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
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If you do not know how to ask the right question, you discover nothing.
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All anyone asks for is a chance to work with pride.
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Let us ask our suppliers to come and help us to solve our problems.
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Management by results is confusing special causes with common causes.
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It does not happen all at once. There is no instant pudding.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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We should work on our process, not the outcome of our processes.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Lack of knowledge . . . that is the problem.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Innovation comes from the producer -- not from the customer.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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It is not necessary to change. Survival is not mandatory.