Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
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Let us ask our suppliers to come and help us to solve our problems.
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If you stay in this world, you will never learn another one.
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There is a penalty for ignorance. We are paying through the nose.
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When a system is stable, telling the worker about mistakes is only tampering.
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Any manager can do well in an expanding market.
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The emphasis should be on why we do a job.
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Whenever there is fear, you will get wrong figures.
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You can not define being exactly on time.
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It is not enough to do your best; you must know what to do, and then do your best.
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It is not necessary to change. Survival is not mandatory.
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All anyone asks for is a chance to work with pride.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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If you do not know how to ask the right question, you discover nothing.