Herb Kelleher
Herb Kelleher
Herbert "Herb" David Kelleheris the co-founder, Chairman Emeritus and former CEO of Southwest Airlines...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 March 1931
CountryUnited States of America
dream taken airplane
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.
people firsts treats
Your people come first, and if you treat them right, they'll treat the customers right.
steel nerves neurotic
It takes nerves of steel to stay neurotic.
baby airplane thinking
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.
people design tragedy
The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.
crusades employee involved
You [the employees] are involved in a crusade.
home important bricks
The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.
life-lesson scared life-death
I learned it by doing it, and I was scared to death.
attitude skills train
Hire for attitude, train for skill.
decision able
I've always been able to make erroneous decisions very quickly.
treats employee customers
You have to treat your employees like customers
responsibility boat egomania
Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
brother airline-business fire
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.
organization soul understanding
Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding