Herb Kelleher
Herb Kelleher
Herbert "Herb" David Kelleheris the co-founder, Chairman Emeritus and former CEO of Southwest Airlines...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 March 1931
CountryUnited States of America
Herb Kelleher quotes about
four release threatened
You'd have thought we threatened to release the four horsemen of the Apocalypse.
airline-business green way
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
leadership stronger company
A company is stronger if it is bound by love rather than by fear.
heart differences soul
The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.
hustle treats employee
Treat your employees like customers.
couple vomiting disease
I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.
treats employee customers
You have to treat your employees like customers
life-lesson scared life-death
I learned it by doing it, and I was scared to death.
steel nerves neurotic
It takes nerves of steel to stay neurotic.
dream taken airplane
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.
pain ass infringement
The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.
successful helping-others people
You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.
practice people personality
People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.
jobs mean substance
Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.