Michael Hammer
Michael Hammer
business coming companies
There is a sense that business is a zero-sum game, that if companies are making a lot of money, it must be coming out of someone else's pocket.
gas unusual
This is unusual for them. They're the gas company. They like to slam-dunk things.
computer limited techniques
The techniques you and your organization have aren't limited to the computer utility, ... 'If they don't know what they want, I can't write the spec.'