Ken Blanchard
Ken Blanchard
Kenneth Hartley Blanchardis an American author and management expert. His extensive writing career includes over 60 published books, most of which are co-authored books. His most successful book, The One Minute Manager has sold over 13 Million books and translated into many languages...
NationalityAmerican
ProfessionBusinessman
Date of Birth6 May 1939
CountryUnited States of America
Ken Blanchard quotes about
winning tennis wells
Business is like tennis. Those who serve well win.
jobs service-culture inspirational-customer-service
Customer service is not a department, it's everyone's job.
littles taught management
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
spiritual alive action
The Hoffman Process brings forth spiritual leadership in a person. It made my spirituality come alive. Through the Hoffman Process I actually brought my faith into my daily actions.
expectations want fans
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
differences desire problem
A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
organization goal groups
The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
numbers people focus
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
ego important asking
Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.
leader special life-is
Life is special when you reach out beyond yourself to be a true servant leader for others.
principles
One of the deepest principles of life and leadership: it's not about you.
wall real vision
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
leadership power past
In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.
choices great-service wells
No one can make you serve customers well. That's because great service is a choice.