Robert Johnston
Robert Johnston
aware satisfied supportive
We were aware of the process, we had become supportive of the process, and we're satisfied with the results.
customer emphasis greater needs service spirit
We want to substantially put greater emphasis on customer service and customer satisfaction. We really want to revitalize the spirit of the organization. It needs to be a much greater competitor.
clearly focus number strategies
We have a number of strategies that we haven't disclosed yet. The focus will clearly be on the consumer.
basic change couple future improvement last major results visibility
Just real basic improvement on operations, I think will a major change in this company, ... With the last couple of quarters, not only were the results disappointing, but the visibility in to the future has been murky.
major plans
We have no plans for any major shakeup at this point,