Robert Johnston
Robert Johnston
customer emphasis greater needs service spirit
We want to substantially put greater emphasis on customer service and customer satisfaction. We really want to revitalize the spirit of the organization. It needs to be a much greater competitor.
aware satisfied supportive
We were aware of the process, we had become supportive of the process, and we're satisfied with the results.
clearly focus number strategies
We have a number of strategies that we haven't disclosed yet. The focus will clearly be on the consumer.
basic change couple future improvement last major results visibility
Just real basic improvement on operations, I think will a major change in this company, ... With the last couple of quarters, not only were the results disappointing, but the visibility in to the future has been murky.
memory necessary region
It showed us that this region is necessary for recognition memory. The hippocampus has also been implicated for recognition memory in humans.
celebrated chance dined help history honor loyal open special welcome
It's our chance to say 'thank you' to all of our loyal patrons who have dined with us - and celebrated with us - for so many years. We wanted to do something special to honor our history and to help welcome our 100th location, which will open by year's end.
adrenaline box came hand rope time
The first time I came out of the box rope in hand was such an adrenaline rush.
major plans
We have no plans for any major shakeup at this point,