Robert Johnston
Robert Johnston
Robert Johnston quotes about
customer emphasis greater needs service spirit
We want to substantially put greater emphasis on customer service and customer satisfaction. We really want to revitalize the spirit of the organization. It needs to be a much greater competitor.
basic change couple future improvement last major results visibility
Just real basic improvement on operations, I think will a major change in this company, ... With the last couple of quarters, not only were the results disappointing, but the visibility in to the future has been murky.
continue review strategic
We continue to be disappointed. We continue to review our strategic options.
hear people strategies
We have lot of pent-up strategies we want to get into place, but we also want to hear what other people want to say.
canadians fully satisfied
We know that Canadians in some instances have not been fully satisfied with these chains.
major plans
We have no plans for any major shakeup at this point,
aware satisfied supportive
We were aware of the process, we had become supportive of the process, and we're satisfied with the results.
diligently incredibly
He is incredibly excited. He is working diligently to really reinvigorate and rejuvenate the company.
birth christian christmas community faithful family heart lose rather risk time
What's going on here is a redefinition of Christmas as a time of family celebration rather than as a time of the community faithful celebrating the birth of the savior...There is a risk that we will lose one more of our Christian rituals, one that's at the heart of our faith.
additional company fair price share sit willing
We think it is a very fair price but if the company is willing to sit down with us and share non-public information, I think we may be able to find additional value.
actual bar focus items stores work
We see problematic actual execution. Stores are in disarray. Advertised items are not available. Scanners don't work with the bar codes. Those are things we would focus on right away to try to improve.
large number sell strategy
There is no strategy to sell any large number of stores.
available
Obviously, it is $50-million which is not available for the shareholders.
acquiring began company good great maybe performing prospects since stock
Since we began acquiring stock we always thought this was a very good company with great prospects that maybe was not performing up to its potential.