Robert Johnston
Robert Johnston
customer emphasis greater needs service spirit
We want to substantially put greater emphasis on customer service and customer satisfaction. We really want to revitalize the spirit of the organization. It needs to be a much greater competitor.
aware satisfied supportive
We were aware of the process, we had become supportive of the process, and we're satisfied with the results.
clearly focus number strategies
We have a number of strategies that we haven't disclosed yet. The focus will clearly be on the consumer.
major plans
We have no plans for any major shakeup at this point,