Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture focus can-do
Focus not on who you are, but on what you can do for others.
service-culture culture
Are you doing only what you must or doing all you can?
jargon may language
Industry jargon may not be a language your customer understands.
service-culture enough be-confident
Be confident enough to encourage confidence in others.
service-culture culture customers
The right measure is not how many customers you've got, but how closely you hold them.
service-culture leader mind
A great leader makes what is visible in their mind, visible to all.
service-culture customers products
If you were a customer, would you come back to buy your products or services?
service-culture loyal-customers enjoy
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
service-culture promise testimonial
Testimonials describe what has been, and are a promise of what is to come.
service-culture employee customers
Developing great employees attracts great customers.
service-culture care lines
The bottom line is a by-product of taking care of your main product - your customers.
service-culture attention pay
When a customer asks what no one else has ever asked, pay close attention.
service-culture good-enough be-good
No one ever delighted a customer by being 'good enough'.
service-culture expectations faster
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.