Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture enough given
If you haven't given them your trust, you haven't given them enough.
service-culture life-is solitary
Life is not a solitary activity. Live well by living for others.
service-culture focus can-do
Focus not on who you are, but on what you can do for others.
service-culture good-enough be-good
Don't let doing enough be good enough.
service-culture done littles
When only a little can be done, doing it becomes the greatest you can do.
service-culture people culture
Are people being the least you expect of them, or the best they expect themselves to be?
service-culture culture
Are you doing only what you must or doing all you can?
service-culture people may
Always trust people and they may let you down. Always distrust people and you have let them down.
service-culture promise quality
Quality is more than a promise, it's genuine performance.
service-culture culture way
You cannot change what has already happened. You can always change the way you respond.
jargon may language
Industry jargon may not be a language your customer understands.
service-culture enough be-confident
Be confident enough to encourage confidence in others.
service-culture up-to-you ends
The starting point is always now. The end is up to you.
service-culture culture customers
The right measure is not how many customers you've got, but how closely you hold them.