Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
passion service-culture done
Passion isn't always available. The committed get things done even without it.
responsibility service-culture bigs
You are the person who determines what you do. That's a big responsibility. Make the most of it.
service-culture culture way
You cannot change what has already happened. You can always change the way you respond.
weed garden service-culture
Tend your own garden: savor the blossoms, trim the weeds.
moving moving-forward service-culture
Are you moving forward, or just moving?
service-culture care lines
The bottom line is a by-product of taking care of your main product - your customers.
service-culture culture action
Say it with words. Show it with action.
commitment service-culture enough
Without commitment, no price will be low enough. With commitment, no price will be too high.
commitment service-culture want
When the customer makes contact, he does not want a quote. He wants a commitment.
service-culture leader mind
A great leader makes what is visible in their mind, visible to all.
service-culture customers products
If you were a customer, would you come back to buy your products or services?
service-culture complaining silent
Silent customers can be deadly. Encourage them to complain.
service-culture employee customers
Developing great employees attracts great customers.
mistake service-culture honest
Making an honest mistake is acceptable. Failing to fix it is not.