Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
jargon may language
Industry jargon may not be a language your customer understands.
needs action
When you see the need, take the action.
here-i-am wells customers
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
cherish valuable persons
The most valuable person is the one who cherishes the value in others.
ordinary extraordinary
Everything ordinary has the potential to be extraordinary.
service-culture enough be-confident
Be confident enough to encourage confidence in others.
recovery memorable service-culture
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
commitment service-culture want
When the customer makes contact, he does not want a quote. He wants a commitment.
commitment service-culture enough
Without commitment, no price will be low enough. With commitment, no price will be too high.
service-culture up-to-you ends
The starting point is always now. The end is up to you.
greatness service-culture goodness
Constant acts of goodness are worth far more than rare acts of greatness.
service-culture culture customers
The right measure is not how many customers you've got, but how closely you hold them.
service-culture giving people
If you only give back what you get from other people, you're not giving as much as you can.
service-culture culture ends
The true measure of what you put in, is what's received on the other end.