Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
medicine service-culture culture
When something needs to be improved, take your medicine - fix it.
service-culture culture way
You cannot change what has already happened. You can always change the way you respond.
responsibility service-culture bigs
You are the person who determines what you do. That's a big responsibility. Make the most of it.
may experts forget
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
great-service providers service-providers
You can't always hire great service providers, but you can create them.
integrity essentials energy
Intelligence is useful. Energy is valuable. Integrity is essential.
pay remember customers
Customers pay a price, but they remember the value.
choices quality
Quality is a choice. Choose to make it better.
customers
To see like a customer, be like a customer.
enthusiastic service-providers providers
Enthusiastic service providers create enthusiastic customers.
jargon may language
Industry jargon may not be a language your customer understands.
kindness acting compliance
Acting after being asked is compliance. Acting without being asked is kindness.
needs action
When you see the need, take the action.
waiting today too-late
Don't wait. Tomorrow may be too late to do the things you can today.