Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture done study
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
service-culture promise quality
Quality is more than a promise, it's genuine performance.
service-culture aim knows
Always aim for 100 percent and you'll always know where to improve.
team writing service-culture
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
service-culture culture reaching
Reaching out takes nothing more than a smile.
action values taking-action
Service is taking action to create value for someone else.
service-culture up-to-you ends
The starting point is always now. The end is up to you.
greatness service-culture goodness
Constant acts of goodness are worth far more than rare acts of greatness.
service-culture mirrors people
Be the mirror in which people admire their true potential.
service-culture information rich
When your staff are 'information-rich', their information can make you rich!
service-culture missing needs
Things that are obvious don't need to be talked about. Things that are missing, do.
service-culture remember problem
If they're going to remember the problem, make sure they remember it fondly.
service-culture generosity problem
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
opportunity service-culture care
Every service problem is as an opportunity to show you care.