Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
important feels
You are as important as you make others feel.
here-i-am wells customers
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
cherish valuable persons
The most valuable person is the one who cherishes the value in others.
may results enjoy
Enjoy your work so that others may enjoy the results.
ordinary extraordinary
Everything ordinary has the potential to be extraordinary.
service-culture enough be-confident
Be confident enough to encourage confidence in others.
recovery memorable service-culture
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
commitment service-culture want
When the customer makes contact, he does not want a quote. He wants a commitment.
commitment service-culture enough
Without commitment, no price will be low enough. With commitment, no price will be too high.
service-culture up-to-you ends
The starting point is always now. The end is up to you.
greatness service-culture goodness
Constant acts of goodness are worth far more than rare acts of greatness.
service-culture worry feeling-stuck
Always do what you can do instead of worrying about what you can't.
service-culture culture customers
The right measure is not how many customers you've got, but how closely you hold them.
simple service-culture crossings
Crossing barriers can be as simple as a smile.