Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
strong today tomorrow
Let today's strong performance be your starting point for tomorrow.
service-culture imagination today
Let your imagination soar. What you can do for customers is more than you see today.
service-culture challenges doe
Challenge your own status quo - before someone else does.
service-culture culture
You can't stop change. Don't let it stop you.
skills foundation
Service skills are the foundation for your success.
strong looks genius
Make your service systems so strong that everyone looks like a genius.
customers
To see like a customer, be like a customer.
cherish valuable persons
The most valuable person is the one who cherishes the value in others.
here-i-am wells customers
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
needs action
When you see the need, take the action.
kindness acting compliance
Acting after being asked is compliance. Acting without being asked is kindness.
jargon may language
Industry jargon may not be a language your customer understands.
may experts forget
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
giving want today
Give your customers what they want today, and help them see tomorrow.