Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture long waiting
If you wait until you have to change, you may have waited too long.
exception-to-the-rule service-culture way
Be the exception to the rule. It's the surest way to become exceptional.
service-culture way steps
The only way to go further than you've been is to take an extra step.
thinking service-culture enough
If your customers have to ask you for it, you haven't been thinking far enough ahead.
past service-culture something-better
Never rest on past success. Create something better.
service-culture done culture
If you're always doing what you've always done, you'll never see (or become) what you could be!
cutting service-culture edges
The cutting edge of service is always being honed and polished.
service-culture culture ultimate
Service is the ultimate edge. Keep it sharp.
service-culture shelter excuse
The shelter of excuses has a leaky roof.
self service-culture profound
Selfless acts are a source of profound meaning for your self and your life.
service-culture long tides
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
service-culture race pace
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
service-culture appreciate may
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
service-culture attention pay
When a customer asks what no one else has ever asked, pay close attention.