Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture done culture
If you're always doing what you've always done, you'll never see (or become) what you could be!
service-culture culture ultimate
Service is the ultimate edge. Keep it sharp.
service-culture appreciate may
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
service-culture delight want
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
service-culture trying impossible
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
profit customers
Your profits reflect the success of your customers.
yesterday today tomorrow
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
exception-to-the-rule service-culture way
Be the exception to the rule. It's the surest way to become exceptional.
service-culture imagination today
Let your imagination soar. What you can do for customers is more than you see today.
service-culture challenges doe
Challenge your own status quo - before someone else does.
service-culture culture
You can't stop change. Don't let it stop you.
service-culture long waiting
If you wait until you have to change, you may have waited too long.
service-culture way doing-your-best
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
service-culture shelter excuse
The shelter of excuses has a leaky roof.