Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
pay remember customers
Customers pay a price, but they remember the value.
choices quality
Quality is a choice. Choose to make it better.
recovery memorable service-culture
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
service-culture promise testimonial
Testimonials describe what has been, and are a promise of what is to come.
service-culture loyal-customers enjoy
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
great-service providers service-providers
You can't always hire great service providers, but you can create them.
turns ifs customers
If you turn your back on a customer, you turn your back on success.
waiting today too-late
Don't wait. Tomorrow may be too late to do the things you can today.
important feels
You are as important as you make others feel.
profit customers
Your profits reflect the success of your customers.
giving care today
How much good can you do today? How much love can you give? How much care and kind attention?
service-culture preparation culture
Preparation clears a pathway for success.
dream reality service-culture
Plans turn promises into results and dreams into realities.
may results enjoy
Enjoy your work so that others may enjoy the results.