Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
bush dog eye george lap looking overcome reason running solid voters
George Bush was called a lap dog for Ronald Reagan. You have to overcome that. You have to overcome that by looking the voters right in the eye and have a solid reason why you are running for president.
brought elected good manager office run theory
I think that he is a good manager who brought to office a whole different theory on how to run government, which is why he was elected in the first place.
service-culture enough given
If you haven't given them your trust, you haven't given them enough.
service-culture life-is solitary
Life is not a solitary activity. Live well by living for others.
approaches government management perhaps white
I think that he approaches government differently than perhaps his predecessors, but I don't think it has anything to do with the White House, per se, but his management style.
keys service-culture treats
Employees are the key to your success with customers. Treat them well!
service-culture culture
Q: When you are already in the lead, how do you to stay ahead?
service-culture firsts steps
The first step to delighting your customers is being there when they need you.
loyalty expectations satisfaction
Exceeding expectations is where satisfaction ends and loyalty begins.
service-culture being-thankful customers
If your customers are demanding, be thankful.
expectations compromise argument
Compromise in your arguments, not in your expectations.
service-culture focus can-do
Focus not on who you are, but on what you can do for others.
service-culture good-enough be-good
Don't let doing enough be good enough.
service-culture done littles
When only a little can be done, doing it becomes the greatest you can do.