Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
self-esteem forget forget-you
You do more for yourself when you forget yourself.
service-culture culture ends
The true measure of what you put in, is what's received on the other end.
mean service-culture people
What does your product really mean to the people who buy it?
service-culture giving people
If you only give back what you get from other people, you're not giving as much as you can.
simple service-culture crossings
Crossing barriers can be as simple as a smile.
service-culture culture customers
The right measure is not how many customers you've got, but how closely you hold them.
service-culture worry feeling-stuck
Always do what you can do instead of worrying about what you can't.
asking asks
Instead of just asking 'How did I do?' ask 'How can I do more?'
service-culture trying impossible
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
expectations compromise argument
Compromise in your arguments, not in your expectations.
mean giving promise
Your promise means more than the words you use to give it.
yesterday today tomorrow
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
powerful reality vision
Vision with action makes a powerful reality.
giving people tools
Giving great service requires the right people and the right service tools.