Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture giving people
If you only give back what you get from other people, you're not giving as much as you can.
service-culture preparation culture
Preparation clears a pathway for success.
service-culture culture ends
The true measure of what you put in, is what's received on the other end.
service-culture leader mind
A great leader makes what is visible in their mind, visible to all.
service-culture trying may
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
mistake service-culture honest
Making an honest mistake is acceptable. Failing to fix it is not.
service-culture complaining silent
Silent customers can be deadly. Encourage them to complain.
service-culture customers products
If you were a customer, would you come back to buy your products or services?
service-culture loyal-customers enjoy
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
service-culture promise testimonial
Testimonials describe what has been, and are a promise of what is to come.
service-culture done delight
If customers say you're just 'all right', you've not done enough, you've failed to delight.
service-culture want being-the-best
If you want to be the best, find the best in others.
service-culture promise culture
Words not kept break more than a promise.
service-culture promise littles
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.