Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
procrastination service-culture poor
Procrastination is the beginning of poor performance.
service-culture waiting forever
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
service-culture information rich
When your staff are 'information-rich', their information can make you rich!
service-culture firsts culture
First be effective and then be efficient.
service-culture preparation needs
Preparation is good, but customers need results.
service-culture care lines
The bottom line is a by-product of taking care of your main product - your customers.
service-culture generosity problem
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
service-culture remember problem
If they're going to remember the problem, make sure they remember it fondly.
service-culture missing needs
Things that are obvious don't need to be talked about. Things that are missing, do.
service-culture limits culture
Make your upper limit, no limit.
service-culture effort results
Unlimited efforts can produce unlimited results.
passion service-culture done
Passion isn't always available. The committed get things done even without it.
service-culture expectations meetings
Meeting expectations is good. Exceeding expectations is better.
weed garden service-culture
Tend your own garden: savor the blossoms, trim the weeds.