Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture long tides
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
service-culture attention pay
When a customer asks what no one else has ever asked, pay close attention.
two service-culture way
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
service-culture culture looks
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
service-culture want culture
What you want to be defines what you become.
service-culture good-enough be-good
No one ever delighted a customer by being 'good enough'.
service-culture quality want
Good customers want good quality service. Great customers want it even more.
service-culture expectations faster
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
service-culture race pace
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
self-esteem forget forget-you
You do more for yourself when you forget yourself.
service-culture way steps
The only way to go further than you've been is to take an extra step.
service-culture done culture
If you're always doing what you've always done, you'll never see (or become) what you could be!
service-culture culture ultimate
Service is the ultimate edge. Keep it sharp.
service-culture appreciate may
Don't let high-speed completely replace high-touch. Your customers may appreciate both.