Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture delight want
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
past service-culture today
What you did in the past is how you got to today. What you do today is how you will get to the future.
service-culture good-enough be-good
No one ever delighted a customer by being 'good enough'.
service-culture quality want
Good customers want good quality service. Great customers want it even more.
service-culture expectations faster
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
service-culture way doing-your-best
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
service-culture done delight
If customers say you're just 'all right', you've not done enough, you've failed to delight.
service-culture want being-the-best
If you want to be the best, find the best in others.
service-culture promise culture
Words not kept break more than a promise.
service-culture promise littles
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
people vision want
Create a compelling service vision. When people want to, they will.
integrity essentials energy
Intelligence is useful. Energy is valuable. Integrity is essential.
Do what's right and you'll never go wrong.
You can't find what doesn't exist, but you can create it.