Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
mean delay situation
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
giving trying approval
Your approval gives others the confidence to serve, to learn, to try.
enthusiastic service-providers providers
Enthusiastic service providers create enthusiastic customers.
people fixed unlimited
Money has a fixed value. People can have unlimited value.
service-culture effort culture
A scattered effort is a poor effort.
service-culture being-thankful customers
If your customers are demanding, be thankful.
Don't just talk about it, do it.
loyalty expectations satisfaction
Exceeding expectations is where satisfaction ends and loyalty begins.
service-culture firsts steps
The first step to delighting your customers is being there when they need you.
keys service-culture treats
Employees are the key to your success with customers. Treat them well!
service-culture culture
Q: When you are already in the lead, how do you to stay ahead?
what-matters matter said
What matters more? What you said you'd do, what you hoped to do, or what you did?
steps tiny where-you-are-going
Even a tiny step is one step closer to where you are going.
brought elected good manager office run theory
I think that he is a good manager who brought to office a whole different theory on how to run government, which is why he was elected in the first place.