Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture firsts culture
First be effective and then be efficient.
service-culture waiting forever
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
procrastination service-culture poor
Procrastination is the beginning of poor performance.
medicine service-culture culture
When something needs to be improved, take your medicine - fix it.
two service-culture way
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
service-culture culture looks
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
greatness service-culture how-you-feel
Greatness is not how you feel, it's how you make others feel.
service-culture done littles
When only a little can be done, doing it becomes the greatest you can do.
service-culture effort results
Unlimited efforts can produce unlimited results.
service-culture good-enough be-good
Don't let doing enough be good enough.
service-culture focus can-do
Focus not on who you are, but on what you can do for others.
service-culture expectations meetings
Meeting expectations is good. Exceeding expectations is better.
service-culture life-is solitary
Life is not a solitary activity. Live well by living for others.
heart service-culture mind
Always be kind in your heart, spirit and mind.