Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture promise quality
Quality is more than a promise, it's genuine performance.
service-culture culture way
You cannot change what has already happened. You can always change the way you respond.
enthusiastic service-providers providers
Enthusiastic service providers create enthusiastic customers.
jargon may language
Industry jargon may not be a language your customer understands.
here-i-am wells customers
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
service-culture enough be-confident
Be confident enough to encourage confidence in others.
commitment service-culture want
When the customer makes contact, he does not want a quote. He wants a commitment.
commitment service-culture enough
Without commitment, no price will be low enough. With commitment, no price will be too high.
service-culture up-to-you ends
The starting point is always now. The end is up to you.
greatness service-culture goodness
Constant acts of goodness are worth far more than rare acts of greatness.
service-culture culture customers
The right measure is not how many customers you've got, but how closely you hold them.
service-culture giving people
If you only give back what you get from other people, you're not giving as much as you can.
service-culture culture ends
The true measure of what you put in, is what's received on the other end.
service-culture leader mind
A great leader makes what is visible in their mind, visible to all.