Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
expectations compromise argument
Compromise in your arguments, not in your expectations.
service-culture focus can-do
Focus not on who you are, but on what you can do for others.
service-culture good-enough be-good
Don't let doing enough be good enough.
service-culture done littles
When only a little can be done, doing it becomes the greatest you can do.
skills foundation
Service skills are the foundation for your success.
greatness service-culture how-you-feel
Greatness is not how you feel, it's how you make others feel.
turns ifs customers
If you turn your back on a customer, you turn your back on success.
service-culture people culture
Are people being the least you expect of them, or the best they expect themselves to be?
thinking service-culture people
If you want to interest people, make them think. If you want to inspire people, make them feel.
service-culture culture
Are you doing only what you must or doing all you can?
service-culture people may
Always trust people and they may let you down. Always distrust people and you have let them down.
service-culture promise quality
Quality is more than a promise, it's genuine performance.
service-culture done study
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
running service-culture machines
Only a well-oiled machine runs smoothly.