Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture enough given
If you haven't given them your trust, you haven't given them enough.
service-culture focus can-do
Focus not on who you are, but on what you can do for others.
service-culture good-enough be-good
Don't let doing enough be good enough.
service-culture people culture
Are people being the least you expect of them, or the best they expect themselves to be?
service-culture culture
Are you doing only what you must or doing all you can?
service-culture people may
Always trust people and they may let you down. Always distrust people and you have let them down.
jargon may language
Industry jargon may not be a language your customer understands.
service-culture enough be-confident
Be confident enough to encourage confidence in others.
service-culture up-to-you ends
The starting point is always now. The end is up to you.
service-culture culture customers
The right measure is not how many customers you've got, but how closely you hold them.
service-culture leader mind
A great leader makes what is visible in their mind, visible to all.
service-culture trying may
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
mistake service-culture honest
Making an honest mistake is acceptable. Failing to fix it is not.
service-culture customers products
If you were a customer, would you come back to buy your products or services?