Jeffrey Gitomer
Jeffrey Gitomer
Jeffrey Gitomeris an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina...
NationalityAmerican
ProfessionAuthor
Date of Birth11 February 1946
CountryUnited States of America
writing thinking skills
Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
loyal-customers apathetic satisfied
Satisfied customers are apathetic. Loyal customers will be your advocate.
lunch office breakfast
Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.
attitude foundation ability
Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
motivation attitude inspiration
Your mental attitude is your motivation and your inspiration.
Invest time, don't spend it.
educational way helping
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
convince ifs convinced
If you're not convinced, how can you convince others?
vacation everyday goes-on
Make everyday as productive as the day before you go on vacation.
firsts way one-way
There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
couple years people
When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
simple problem ifs
If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
self trying quality
Courage is a self-inflicted quality that gains momentum every time you try it.
excuse harder seems
It seems to me that it's actually harder to invent excuses than it is to get a sale.