Jeffrey Gitomer
Jeffrey Gitomer
Jeffrey Gitomeris an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina...
NationalityAmerican
ProfessionAuthor
Date of Birth11 February 1946
CountryUnited States of America
motivational-sales chance dare
Take more chances than you dare. You'll make more sales than you expect. That's the formula.
positive attitude short-life
When you love life, life will love you back.
educational way helping
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
educational memorable situation
Memorable customer service can only take place in a human-to-human situation.
educational principles reason
The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
use customers
Use your CRM to retain customers.
attitude determined mental-health
Positive mental attitude is determined by you. Not others.
heart climbing-up climbing
The secret to climbing up is to put your heart into your work.
attitude words-you-speak speak
It's your thoughts behind the words you speak that create your attitude.
self trying quality
Courage is a self-inflicted quality that gains momentum every time you try it.
attitude communication skills
Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude.
friendly firsts persons
Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
wealth rich fulfillment
Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
listening important buttons
Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.