Jeffrey Gitomer
Jeffrey Gitomer
Jeffrey Gitomeris an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina...
NationalityAmerican
ProfessionAuthor
Date of Birth11 February 1946
CountryUnited States of America
preparation use needs
Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.
keys kind ownership
The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.
fighting winning strive
There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.
luck trying friendly
How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
strong powerful being-different
One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?
stories wow
Create a story of WOW that will be retold.
motivational attitude quality
Quality performance starts with a positive attitude.
winning way beats
Testimonials are the BEST way to beat down the price objection and win the sale.
attitude believe perception
I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
trust-yourself trust-others
You can't trust others unless you trust yourself.
long important elements
Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.
keys realizing reason
The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.
feelings
Trust is not spoken, Trust is a feeling.
request
Trust is not a request, Trust is earned.