Tony Hsieh
Tony Hsieh
Tony Hsiehis an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
figures personal-values corporate
Just figure out what your personal values are then just make those the corporate values.
culture brands
Your brand is your culture.
culture company indicators
The brand is just a lagging indicator of a company's culture.
lists moral periods
I made a list of the happiest periods of my life & I realized that none of them involve money.
educational technology emotional
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
losing-everything culture losing
Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
numbers vision progress
Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
innovation industry
Most innovation comes from outside your industry applied to your own
glasses ipads iphone
Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
passion purpose best-business
The best businesses are really ones that can combine passion, profits, and purpose.
shoes company sells
Zappos is a customer service company that just happens to sell shoes.
today needs internet
SEO expertise is a core need for today's online businesses.
motivational mean problem
Problems are just mile markers. Each one we pass means we've gotten better.
motivational believe clouds
After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we had actually done it. We were standing at the highest point in all of Africa, looking down at the clouds below us, with the sun directly in front of us, its rays welcoming us to the beginning of a new day. It didn't seem like this was something that humans were meant to experience, yet here we were