Tony Hsieh
Tony Hsieh
Tony Hsiehis an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
people stories shapes
Help shape the stories that people are telling about you.
sorry people investing
Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
people roles environment
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
food divorce people
Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."
people inspire world
Help inspire people to realize they are capable of changing the world.
office people together
If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
communication people the-end-of-the-day
Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.
thinking people important
I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
today needs internet
SEO expertise is a core need for today's online businesses.
sleep games needs
You've gotta love the game. To become really good, you need to live it and sleep it.
long empowering culture
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
lines inspirational-customer-service employee
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
culture brands
Your brand is your culture.
philosophy numbers years
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.