Tony Hsieh
Tony Hsieh
Tony Hsiehis an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
impact research our-society
Our society in general has is more money equals more happiness and all the research has shown that that's true up to a point, up until you can get your basic needs met, but then really there is other stuff that has a much bigger impact on your happiness besides just money.
educational technology emotional
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
losing-everything culture losing
Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
numbers vision progress
Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
philosophy numbers years
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
innovation industry
Most innovation comes from outside your industry applied to your own
winning you-re-the-best competitors
If there are too many competitors, even if you're the best it's a lot harder to win.
glasses ipads iphone
Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
people stories shapes
Help shape the stories that people are telling about you.
passion purpose best-business
The best businesses are really ones that can combine passion, profits, and purpose.
shoes company sells
Zappos is a customer service company that just happens to sell shoes.
today needs internet
SEO expertise is a core need for today's online businesses.
long culture way
What’s the best way to build a brand for the long term? In a word: culture.
motivational mean problem
Problems are just mile markers. Each one we pass means we've gotten better.