Tony Hsieh
Tony Hsieh
Tony Hsiehis an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
culture printing partners
Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
business kind launching
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
ships cruise bigger
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
thinking focus use
I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.
character destiny service-culture
For individuals, character is destiny. For organizations, culture is destiny.
leader servant servant-leadership
...the best leaders are servant leaders - they serve those they lead.
starting-over losing
Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
inspirational service-culture suffering
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
business starting-up entrepreneur
Chase the vision, not the money, the money will end up following you.
definitions definition-of-success okay
The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
reflection world lessons
The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.
inspirational creativity views
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
people roles environment
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
decision principles be-true-to-yourself
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.