Tony Hsieh
Tony Hsieh
Tony Hsiehis an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
lines inspirational-customer-service employee
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
inspirational views mail
Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
inspirational business games
Don't play games that you don't understand, even if you see lots of other people making money from them.
inspirational service-culture suffering
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
inspirational creativity views
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
inspirational shoes passionate
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
today needs internet
SEO expertise is a core need for today's online businesses.
sleep games needs
You've gotta love the game. To become really good, you need to live it and sleep it.
long empowering culture
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
culture brands
Your brand is your culture.
philosophy numbers years
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
shoes company sells
Zappos is a customer service company that just happens to sell shoes.
passion purpose best-business
The best businesses are really ones that can combine passion, profits, and purpose.
people stories shapes
Help shape the stories that people are telling about you.