Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
blame carries natural pay tone
It's natural to want to blame somebody. But I don't think that in the end, as long as he carries through with the kind of tone he set today, that he'll pay any kind of price.
service-culture trying may
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
ordinary extraordinary
Everything ordinary has the potential to be extraordinary.
bush dog eye george lap looking overcome reason running solid voters
George Bush was called a lap dog for Ronald Reagan. You have to overcome that. You have to overcome that by looking the voters right in the eye and have a solid reason why you are running for president.
air choose folks force foster garden great house issues lead pick president roles rose tons using white
Air Force Two being a great one, being able to pick and choose issues at the White House that you can foster the lead on, using the Rose Garden as a backdrop, going up to Congress, being president of the Senate, tons of very, very, very substantial roles that you use symbolically to show folks that you really are a leader.
service-culture want culture
What you want to be defines what you become.
running service-culture machines
Only a well-oiled machine runs smoothly.
service-culture enough given
If you haven't given them your trust, you haven't given them enough.
service-culture people may
Always trust people and they may let you down. Always distrust people and you have let them down.
service-culture culture
Are you doing only what you must or doing all you can?
thinking service-culture people
If you want to interest people, make them think. If you want to inspire people, make them feel.
service-culture people culture
Are people being the least you expect of them, or the best they expect themselves to be?
service-culture enough be-confident
Be confident enough to encourage confidence in others.
service-culture limits culture
Make your upper limit, no limit.