Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
approaches government management perhaps white
I think that he approaches government differently than perhaps his predecessors, but I don't think it has anything to do with the White House, per se, but his management style.
brought elected good manager office run theory
I think that he is a good manager who brought to office a whole different theory on how to run government, which is why he was elected in the first place.
service-culture enough given
If you haven't given them your trust, you haven't given them enough.
service-culture life-is solitary
Life is not a solitary activity. Live well by living for others.
bush dog eye george lap looking overcome reason running solid voters
George Bush was called a lap dog for Ronald Reagan. You have to overcome that. You have to overcome that by looking the voters right in the eye and have a solid reason why you are running for president.
air choose folks force foster garden great house issues lead pick president roles rose tons using white
Air Force Two being a great one, being able to pick and choose issues at the White House that you can foster the lead on, using the Rose Garden as a backdrop, going up to Congress, being president of the Senate, tons of very, very, very substantial roles that you use symbolically to show folks that you really are a leader.
keys service-culture treats
Employees are the key to your success with customers. Treat them well!
service-culture culture
Q: When you are already in the lead, how do you to stay ahead?
service-culture firsts steps
The first step to delighting your customers is being there when they need you.
loyalty expectations satisfaction
Exceeding expectations is where satisfaction ends and loyalty begins.
service-culture being-thankful customers
If your customers are demanding, be thankful.
expectations compromise argument
Compromise in your arguments, not in your expectations.
service-culture focus can-do
Focus not on who you are, but on what you can do for others.
service-culture good-enough be-good
Don't let doing enough be good enough.