Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
brought elected good manager office run theory
I think that he is a good manager who brought to office a whole different theory on how to run government, which is why he was elected in the first place.
service-culture enough given
If you haven't given them your trust, you haven't given them enough.
service-culture life-is solitary
Life is not a solitary activity. Live well by living for others.
service-culture culture
Q: When you are already in the lead, how do you to stay ahead?
service-culture firsts steps
The first step to delighting your customers is being there when they need you.
loyalty expectations satisfaction
Exceeding expectations is where satisfaction ends and loyalty begins.
service-culture being-thankful customers
If your customers are demanding, be thankful.
expectations compromise argument
Compromise in your arguments, not in your expectations.
service-culture focus can-do
Focus not on who you are, but on what you can do for others.
service-culture good-enough be-good
Don't let doing enough be good enough.
service-culture done littles
When only a little can be done, doing it becomes the greatest you can do.
skills foundation
Service skills are the foundation for your success.
turns ifs customers
If you turn your back on a customer, you turn your back on success.
service-culture people culture
Are people being the least you expect of them, or the best they expect themselves to be?